Client Success Story: ELAC and Sapphire’s Switch to Intrinsiq
When the team made the decision to transition to Intrinsiq (IQ Schools), it marked a significant shift in how they managed their systems and processes. We spoke with Zoë Harris about her experience, from data migration to day-to-day impact, and what changed after going live.
What was your experience like with data migration?
Zoë described the migration as one of the more challenging parts of the transition:
“It was quite a challenge because a lot of the fields didn’t match up… it was a very big job afterwards to try and clean it up.”
Despite the complexity, Intrinsiq’s team played a crucial role in turning things around:
“The team were extremely helpful in telling us what they needed… they basically got us out of the mess that we were in.”
While the process wasn’t without difficulty, the support and expertise provided ensured a successful outcome.
How did your staff find learning the new system?
Adoption proved smoother than expected, with most staff adjusting quickly:
“I think most of the staff found it quite intuitive to learn… once you get your head around the different format, it’s quite intuitive.”
In fact, the speed of learning came as a pleasant surprise:
“I think most of them learnt it quicker than possibly we expected them to.”
Even while balancing day-to-day responsibilities, the team adapted well to the new system.
What surprised you most after switching?
One of the standout takeaways was how quickly staff became comfortable with the platform.
Despite initial concerns about change, the intuitive design meant that users were able to pick it up faster than anticipated—reducing disruption and accelerating the benefits of the new system.
What made you finally decide to switch?
While the decision-making process wasn’t discussed in detail, the context suggests a need to move away from a system that presented structural and data challenges.
The migration experience itself highlights the importance of choosing a provider capable of handling complex transitions and providing hands-on support.
How was the transition process for your team?
Zoe highlighted a key reality of any system change, balancing implementation with daily operations:
“You have to just go for it… choose a date and be prepared”
Alongside careful planning, the support from Dario and the wider Intrinsiq team played an important role in keeping things on track. Having responsive guidance throughout the process helped the team navigate challenges and maintain momentum during the transition.
Setting clear expectations and boundaries, combined with that ongoing support, made the change far more manageable—even with the inevitable adjustment period.
Do you feel the investment has paid off?
Although not directly addressed, Zoe’s overall experience—particularly around usability and team adoption—suggests that the move has delivered meaningful improvements.
The ability for staff to quickly learn and use the system is often one of the clearest indicators of long-term value.
Bonus: A Personal Perspective on the Transition
In a more candid moment, Zoe reflected on the human side of change—something many teams can relate to.
Like many professionals, she approached the transition with some initial hesitation. Moving away from familiar systems is never easy, especially when those systems are deeply embedded in daily workflows.
However, her experience highlights an important truth: reluctance often gives way to confidence once the benefits become clear.
Zoe also touched on her broader responsibilities, including her role in accommodation, where efficient systems and clear processes are essential. The shift to Intrinsiq has supported not just administrative tasks, but the wider operational demands of her role.
The Difference Intrinsiq Made
Zoe’s experience reflects a journey many organisations face—moving from a challenging legacy setup to a more structured, intuitive system.
While the migration required effort, the combination of strong support, clear communication, and a user-friendly platform helped turn that challenge into a success.
In summary: even when the starting point is complex, the right system—and the right team behind it—can make all the difference.