SLA Options
| Urgent | High | Medium | Low | |
|---|---|---|---|---|
| Option 1 | 4-6 business hours | 8-14 business hours | 5 business days | 14 business days |
| Option 2 | Max 2 business hours | Max 6 business hours | Max 2 business days | Max 4 business days |
| Option 3 | 30 business minutes | 30 business minutes | 1 business day | 2 business days |