Intrinsiq Tips & Tricks – Spotlight on Family Pay
For this edition of Intrinsiq Tips & Tricks, Dario, our Customer Success Manager, highlights one of the platform’s most practical time-saving tools: Family Pay. It’s a feature that frequently impresses schools during onboarding and training sessions because of how effortlessly it handles one of the most sensitive operational tasks — paying host families accurately and on time.
Below, Dario explains how schools are using Family Pay day-to-day, why teams rely on it, and how it eliminates some of the most common administrative frustrations in accommodation management.
What Clients Tell Us About Family Pay
One of the first things users point out about Family Pay is how streamlined the process becomes. Instead of juggling spreadsheets, calendars, and manual reminders, everything happens within Intrinsiq. From calculating amounts to exporting payment files and sending remittance advice.
Clients often mention how reassuring it is that the system keeps track of past payment runs. They don’t need to remember which families have been paid, for which dates, or how student stays overlap with pay periods. The system works it out automatically, including partial weeks or families owed for just a single day.
Another area clients consistently praise is how quickly the payment file can be created for the bank. With a single export, schools have all the data they need in ABA format, ready for upload. This reduces manual work and removes the risk of typing errors that can delay payments.
The automatic remittance advice is equally appreciated — families receive clear, professional payslips, and schools avoid awkward “Have I been paid yet?” conversations. The transparency alone saves teams hours each month.
Why Family Pay Matters – From a Customer Success Perspective
From Dario’s experience working closely with accommodation teams, Family Pay solves three major challenges:
1. Accuracy Without the Admin Burden
The system does all the calculations, including handling departure dates and partial weeks, so teams avoid overpayments, disputes, and tedious manual checks.
2. Faster, More Professional Payment Cycles
Because amounts, dates, and families owed are all generated automatically, schools can process payments far more quickly. The integrated ABA export means no time is wasted preparing files manually.
3. Fewer Payment-Related Enquiries
Schools regularly report a huge reduction in phone calls and emails from host families chasing payment. The combination of timely processing and clear remittance advice keeps everyone informed.
In short, Family Pay removes the stress and human error that typically come with managing a large network of host families — and it builds trust through consistent, reliable communication.
Dario’s Tips & Tricks (Based on Client Best Practice)
Run Family Pay on a fixed schedule (weekly or fortnightly) to keep everything predictable for families
Review the list before exporting, especially after busy arrival periods when student stays may have changed
Use the remittance advice every time, even if the school and families have a long-standing relationship
Keep student departure dates updated to ensure calculations remain accurate
Export the ABA file immediately after review so nothing is missed before sending to the bank
Family Pay is a great example of how Intrinsiq helps schools simplify complex processes while improving accuracy and communication. By automating what can otherwise be a time-consuming and error-prone task, it ensures both teams and host families enjoy a smoother, more professional experience.
📩 If you’d like to learn more about Family Pay or explore how Intrinsiq can support your workflow, feel free to reach out at contact@intrinsiq.net.