Intrinsiq Tips & Tricks: Getting the Support You Need, Faster
In this edition of Intrinsiq Tips & Tricks, our Customer Success Manager, Dario Zignale, highlights one of the most useful features available to every Intrinsiq user: support directly from within the system. Designed to help schools resolve issues quickly and access the right guidance when they need it, Intrinsiq's built-in support tools make it easier to get answers while reducing unnecessary delays.
Why Schools Rely on Intrinsiq Support
Schools benefit from several built-in support features that provide fast access to training, technical assistance, and system improvements.
1. Training Centre
Need a refresher on how a feature works?
Simply go to Help > Training Centre to access a comprehensive library of video tutorials and user guides. Resources are organised by department and function, making it quick and easy to find the information you need.
2. Report Technical Issues
If something isn't working as expected, navigate to Help > Create Support Request and select "Something isn't working."
The system will ask whether the issue is currently visible on screen before prompting you to:
Provide details of the issue
Capture a screenshot directly from Intrinsiq
Submit everything to our Customer Success team
This gives our team the information they need to begin investigating immediately.
3. Request System Changes
Need to make changes to the way Intrinsiq works for your school?
Choose "I need to make a change" when creating a support request.
You'll be guided through a series of questions to explain your requirements. If further clarification is needed, our Customer Success team will follow up to ensure we fully understand your request before recommending the best solution.
4. Find Answers Instantly
If you're unsure how to complete a task, simply select "I don't know how to do something."
You'll be taken directly to the Training Centre, where you'll find step-by-step guides and videos covering the feature you're looking for.
How It Works
Accessing support in Intrinsiq is simple:
Go to Help
Select Training Centre for guides and tutorials, or Create Support Request
Choose the option that best describes your query:
Something isn't working
I don't know how to do something
I need to make a change
Complete the requested information
Submit your request
The request is automatically sent to our Customer Success team with the key information needed to provide assistance as quickly as possible.
Why It Matters: Dario Zignale's Perspective
Every support request is unique, but one thing remains the same: the more information our team receives from the start, the faster we can help.
By using the support tools built directly into Intrinsiq, schools can report issues more accurately, access training instantly, and request system enhancements through a structured process that reduces unnecessary back-and-forth communication. This means faster resolutions, clearer communication, and a better overall support experience.
According to Dario, the biggest benefits are:
Faster issue resolution
Reduced email back-and-forth
Better quality support requests
Easy access to training resources
A more efficient support experience for schools
Dario's Tips & Tricks
Visit the Training Centre first if you need a refresher on a feature.
Use the built-in screenshot tool when reporting issues—it helps us identify problems much faster.
Include as much detail as possible when requesting system changes.
Submit support requests through Intrinsiq whenever possible, as the system automatically collects the information we need.
If you can't access Intrinsiq, you can always contact us by emailing support@intrinsiq.net.
Using Intrinsiq's built-in support tools is another example of how the platform helps schools save time, improve communication, and get the help they need as efficiently as possible.
📩 Need assistance? Submit a support request directly through Intrinsiq, or contact our Customer Success team at support@intrinsiq.net.